Customer Service

Boost Customer Experience with Advance Employment
We help contribute to improved customer experiences by providing superior staffing solutions for our call center clients. We keep seats filled with trained, reliable talent.

Call Center Services Overview

Advance Employment provides cost-effective staffing and recruiting solutions for call centers. Our tailored programs reduce turnover, improve training and orientation, and implement tracking for accountability-based process improvement.

Sample Call Center Services:

  • Short-term staffing
  • Direct placements
  • Personality profiling and skills testing
  • Drug testing
  • Background, reference and credit checks

Home Agent Program

Advance Employment offers a flexible approach to call center staffing with our Home Agent Program, which provides solutions for clients that prefer ‘work from home’ projects. We focus on recruiting and retaining qualified candidates and verifying off-site requirements and insurance.

Benefits for Call Centers

  • Cost-effective, diverse service offerings
  • Adaptive, flexible solutions
  • Access to industry experts with over 20 years’ experience across diverse fields
  • Broad expertise from a trusted team of over 120 professionals
  • User-friendly tools and access to comprehensive resources
  • Long term reliability: 98.5% retention record
  • Immediate accessibility to a broad range of choices from easy-access office locations

Outcome

  • Increased morale
  • Richer retirement and benefit packages with a variety of options
  • A more flexible health plan with over 10 unique options
  • Comprehensive savings with highly affordable recruitment
  • Attract and retain highly qualified staff
  • Reduce liability and increase productivity